A FOCUS ON MOMENTUM Actions create momentum. Each seemingly small step builds upon the next, generating a series of victories, creating energy and velocity until the spark of momentum takes over. In 2023, our team created momentum with a multitude of actions. While some of our actions were foundational and others were transformational, every step advanced our mission to support and protect the healthcare community. Many of our actions were in response to evolving demands in the healthcare and liability insurance industries, including: • The arti昀椀cial intelligence (AI) and machine learning revolution. • A heightened level of data analytics and intelligence. • Growing patient expectations. • A challenging insurance market. • The ominous threat of nuclear verdicts and social in昀氀ation. • Reversal of tort reform. While some may see these factors as challenges, we view them as accelerating forces that increase our momentum and potential to serve our customers and business associates. We have quickened our pace of change—strengthening our claims defenses, maturing our data strategies, increasing our customer understanding, sharpening our risk management, broadening our solution suite, and tailoring our services. As a company, we are focused on pro昀椀table growth to ensure 昀椀nancial strength so we can support and protect our policyholders if and when a catastrophic claim arises. At the same time, growth in surplus provides the capital needed to develop and deliver innovative products and services to help customers navigate emerging exposures and mitigate risks before they materialize. In addition, strong 昀椀nancial performance supports the important work of the Coverys Community Healthcare Foundation, Inc. With a relentless focus on technology, intelligence, and talent, we are building momentum for our team, our agents and brokers, healthcare professionals, and the global communities we serve. Brenda E. Richardson, MD Joseph G. Murphy Chair of the Board CEO & President 22