( 2 ) | HIDDEN IN PLAIN SIGHT | Exposing the Drivers of Diagnostic Error A DOSE OF INSIGHT ® Coverys | Medical malpractice claims data trends provide insights that warn of risks that could be contributing to patient harm, claims, and looming lawsuits. Using a proprietary coding taxonomy, our team of expert clinical coders captures key data elements as they relate to the patient’s experience across or within the clinical care process. Cases are coded at the “event” level, meaning all associated claims and suits are grouped into a single event. This approach provides a complete picture of the patient care journey, including all relevant care providers— both those “named” in the event (defendants in a claim) and those who played a role but may not be named (staff involved). By capturing multiple data points across time and providers, we are able to tell a comprehensive story of the patient’s care. These insights can be critical in identifying and mitigating risks before they happen, and learning from them can assist in improving patient safety. COVERYS DATA METHODOLOGY CAPTURING MULTIPLE DATA POINTS ACROSS TIME AND PROVIDERS ENSURES A COMPLETE PICTURE OF THE PATIENT’S CARE JOURNEY P a ti e n t E xp e ri e n c e Radiologist Technician Primary Care Provider Registered Nurse Medical Assistant PHYSICIAN OFFICE