( 18 ) | HIDDEN IN PLAIN SIGHT | Exposing the Drivers of Diagnostic Error A DOSE OF INSIGHT ® Coverys | LEADING CHANGE COVERYS DATA-INFORMED METHODOLOGY FOR ACTION Using insights revealed by the self-assessment tool, your team can expose the hidden drivers of diagnostic error in your office-based practice and take action to eliminate them—this is the foundational methodology behind our data-driven approach. Leading this change will involve identifying your organization’s unique vulnerabilities and implementing new protocols. It will require the commitment of the entire care team to work together to implement solutions with consistent monitoring, continual adjustments, and ongoing vigilance. While this effort won’t be easy, it will be worthwhile. When you eliminate the drivers of diagnostic error, you will reduce the harm experienced by patients, their loved ones, and their care teams. You will also help mitigate the trend of exorbitant medical practice liability costs and thermonuclear verdicts—and their impact on the ever- increasing cost of healthcare. Five Key Steps RAISE AWARENESS Share this report to educate your team on the prevalence of diagnostic error, its causes, and how it can be prevented. 1 KNOW YOUR DATA Become a data sleuth. Ask for a review of your adverse event, patient experience, and culture safety data. Set measurable goals for improvement. 2 ENLIST AND ENGAGE Develop champions to vigilantly lead change, continually improving your most vulnerable areas. 3 EVALUATE AND MONITOR Stay on track, monitoring and sustaining best practices and holding teams accountable. 4 CONTINUOUSLY ADAPT Continuously adapt your practices to address emerging exposures. Monitor metrics to avoid complacency. 5