We are focused on ensuring the experience of our policyholders, agents, and brokers is second to none. The actions we’ve taken to analyze data, review processes, and improve how we go about our day-to-day business enhances customer service and helps our clients reduce their risks. Dana Siegal, Vice President, Risk Management & Analytics INTELLIGENCE + INNOVATION TRANSFORMING SERVICE 2023 will be remembered across the industry as a groundbreaking year for technology. Advances in AI and machine learning have ushered in new possibilities for underwriting, service, risk management, claims, fraud detection, and more. At Coverys, we're taking a thoughtful, business-driven approach so we can continue our investment in AI and robotics to achieve process ef昀椀ciency within our company and strategically enhance our broker, agent, and policyholder experiences. The actions we've taken to leverage data analytics, improve processes, and make it easier to do business with us are both elevating service levels and helping policyholders reduce risks so they are free to focus on medicine. As we innovate, we are ever mindful of our customers—agents, brokers, and policyholders. We are driven to increase our understanding of our customers' challenges and aspirations and are continuously exploring ways to leverage the power of AI and robotics to tailor solutions that precisely meet our customers' needs. While Coverys has always been a data-forward organization, we know that data is only as valuable as the decisions it inspires, and that decisions can only be effective if they are informed by the contexts in which they are made. To that end, we are evolving our data-driven strategies—striving to move beyond descriptive or diagnostic analytics to predictive insights that drive informed business decisions and strategy. By advancing our data-driven intelligence and tech-enabled agility, we can engage our customers in ways that are increasingly targeted, tailored, and impactful. 88