At Coverys, we bring our best-in-class expertise and talent to every claim, fighting to achieve the right outcome and walking with our clients to resolve the negative impact inherent in being the target of a claim. Brian Farrell, Senior Vice President, Claims ACTIONS=MOMENTUM When a claim occurs, healthcare professionals are thankful to have Coverys in their corner. Over the past year, we have taken many actions to fortify our already outstanding claims service. Easier Claim Reporting Earlier Trial Vetting Unwavering Empathy Implemented streamlined reporting Enacted earlier case review Continued our practice of thoughtful, process and created a dedicated protocols, months ahead of trial, continuous communication with the intake team. to objectively assess the strategy, insured, through every step of their odds, risk of a nuclear verdict, claim journey. Best-in-Class Talent and the best path to prevail— Expanded our claim consultant whether that means reasonably Sharper Intelligence team and reduced caseloads to settling or litigating. Increased analysis of trial venues, improve service and strengthen past verdicts, settlements, and our proactive stance. Robust Defense Attorney Selection trends for similar claim types to Enacted more stringent protocols inform objective, strategic litigation Fierce Advocacy to ensure our team of attorneys are decisions. Continued our service model collaborative partners who share our of providing a dedicated claim strategic and creative approach. Smart Technology consultant from notice of Launched AI and other technologies loss through claim resolution. Thorough Witness Preparation to increase backend ef昀椀ciency and Consultants attend every day of trial, Added coaching services to help free our talent to focus on taking supporting insureds and providing insureds testify con昀椀dently, avoid exceptional care of the medical invaluable courtroom insights to traps, and deliver clear, truthful providers we serve. defense attorneys. explanations. 77